Agents

Agents are AI-powered assistants that answer questions from your visitors. Each agent can have its own personality, instructions, and knowledge base.

What is an agent?

An agent is your custom AI assistant. When visitors chat with your widget, they're talking to your agent. You control:

• What the agent knows (through Knowledge Paths).
• How the agent behaves (through instructions).
• The agent's personality and tone.
• Which AI model powers the responses.

Creating an agent

1. Navigate to Agents in the sidebar.
2. Click New Agent.
3. Fill in the configuration:

4. Click Save.

Writing good instructions

Instructions tell your agent how to behave. The better your instructions, the better your agent performs.

Example instructions

You are a helpful visitor assistant for the City Museum.

Your role:
- Answer questions about exhibitions, opening hours, and ticket prices
- Help visitors plan their visit
- Provide directions and accessibility information

Guidelines:
- Be friendly and welcoming
- If you don't know something, say so honestly
- Always refer to current exhibitions when discussing art
- Suggest related exhibits when answering questions
- Keep responses concise but helpful

Tips for great instructions

Personality options

Choose a personality that matches your brand.

Choosing an AI model

Different models have different strengths.

Why GreenR? It's optimized for sustainability while delivering excellent quality. You'll see CO₂ savings in your analytics.

Anti-hallucination settings

These advanced settings help ensure your agent gives accurate responses.

Recommendation: keep the defaults unless you notice issues. Lower temperature if you need more consistent answers.

Using multiple agents

You can assign multiple agents to a single channel. This is useful when you have different "experts" for different topics.

How agent priority works

When multiple agents are assigned to a channel:

• Primary agent (first in list), its name, personality, and instructions are used for responses.
• Knowledge search: all assigned agents' knowledge is searched for relevant information.
• Reorder: drag agents to change their priority.

Best practice: specialised agents

Create separate agents for different topics:

Benefits:

• Tailored instructions for each domain.
• Mix and match agents across different channels.
• Update one area without affecting others.
• AI finds relevant information faster.

Assigning knowledge to agents

Agents need knowledge to answer questions accurately.

1. Go to your agent's settings.
2. Click the Knowledge Paths tab.
3. Click Add Knowledge Path.
4. Select the knowledge paths this agent should use.
5. Click Save.

Alternatively, you can assign agents when creating or editing a Knowledge Path.

Testing your agent

Before deploying, test your agent in the Playground.

1. Go to Playground in the sidebar.
2. Select your agent.
3. Ask questions your visitors might ask.
4. Check the responses for accuracy.
5. Adjust instructions or knowledge as needed.

Common questions

How many agents can I create?

Depends on your plan: Free (1), Individual (2), Pro (10), Business (Unlimited).

Can I duplicate an agent?

Yes! Open the agent and click Duplicate to create a copy with the same settings.

What if my agent gives incorrect answers?

• Check that relevant knowledge paths are assigned.
• Make sure the knowledge content is accurate.
• Adjust the instructions to be more specific.
• Lower the temperature setting for more consistent responses.

Can I change the agent after deployment?

Yes! Changes take effect immediately. Visitors will see the updated behavior in their next message.

How do I delete an agent?

Open the agent settings and click Delete Agent. Note: you can't delete an agent that's assigned to active channels.