Organizations
Set up and manage your workspace in Frida.
Organizations are your workspace in Frida. Everything you create, agents, knowledge, channels, belongs to an organization.
What is an organization?
An organization is like your company's home in Frida. It keeps all your:
- AI agents
- Knowledge paths
- Deployment channels
- Team members
- Analytics and insights
Each organization's data is completely separate and secure.
Creating an organization
When you first sign up for Frida, you'll be prompted to create an organization.
- Log in to Frida.
- Click Create Organization (if you don't have one yet).
- Fill in the details:
| Field | Description | Example |
|---|---|---|
Name | Your organization's name. | "City Museum" |
Slug | URL-friendly identifier (auto-generated). | "city-museum" |
Description | Brief description of your organization. | "Local history and art museum" |
Website | Your organization's website (optional). | https://citymuseum.org |
- Click Create.
Organization settings
Access your organization settings by clicking on your organization name in the top navigation.
General settings
- Name & description: update your organization's basic info.
- Logo: upload your organization's logo for branding.
- Website: link to your main website.
Branding (Business plan)
On the Business plan, you can customize:
- Custom footer: add your own branding to chat widgets.
- Brand colors: set organization-wide color preferences.
Team management (Business plan)
Invite team members to collaborate:
- Go to Settings → Team.
- Click Invite Member.
- Enter their email address.
- Choose their role:
- Admin: full access to all settings.
- Editor: can create and edit agents, knowledge, and channels.
- Viewer: can view analytics and conversations only.
- Click Send Invitation.
The invited person will receive an email with instructions to join.
Switching organizations
If you belong to multiple organizations:
- Click on your organization name in the top navigation.
- Select the organization you want to switch to.
- You'll now see that organization's agents, channels, and data.
Organization plans
Each organization has its own subscription plan. Your plan determines:
- How many agents you can create.
- How many channels you can deploy.
- How many knowledge paths you can add.
- Access to advanced features.
See Subscription Plans for details.
Managing your subscription
- Go to Settings → Subscription.
- View your current plan and usage.
- Click Manage Plan to upgrade or change your subscription.
- Click Billing Portal to view invoices and payment methods.
Data & privacy
Data isolation
Your organization's data is completely isolated from other organizations:
- Other organizations cannot see your agents or knowledge.
- Your conversations and analytics are private.
- Team members only see what they have access to.
Data security
- All data is encrypted in transit and at rest.
- We comply with GDPR and other privacy regulations.
- Your knowledge base content is never used to train external AI models.
Common questions
Can I be part of multiple organizations?
Yes! You can be invited to join other organizations while maintaining your own. Switch between them using the organization selector.
How do I transfer ownership?
Contact support to transfer organization ownership to another admin.
Can I delete my organization?
Yes, but this action is permanent. Go to Settings → Danger Zone → Delete Organization. All agents, knowledge, channels, and data will be permanently deleted.
What happens when someone leaves my team?
When you remove a team member, they immediately lose access to your organization. Any content they created remains in the organization.