Quickstart

Get your first AI support agent up and running in 5 simple steps.

Before you begin

A Frida account, sign up at frida.greenpt.ai.
Access to your organisation (or create one after logging in).

Your Frida account is separate from any GreenPT Chat account. You'll need to register specifically for Frida.

Step 1: Create an agent

Your agent is the AI assistant that will interact with your visitors.

Log in to your Frida dashboard.
Navigate to Agents in the sidebar.
Click New Agent.
Fill in name, description, and instructions.
Choose a Personality (friendly, professional, casual, etc.).
Click Save.

Tip: be specific in your instructions. The more context you provide, the better your agent will perform.

Step 2: Add knowledge

Knowledge Paths teach your agent about your organisation.

Go to Knowledge Paths in the sidebar.
Click New Knowledge Path.
Choose your content type: Content, URL, or Document (PDF, Word, text).
Enter your information (FAQs, product details, policies).
Click Save and assign the knowledge path to your agent.

Tip: start with your most frequently asked questions. You can always add more knowledge later.

Step 3: Create a channel

Channels are where your agent gets deployed.

Navigate to Channels in the sidebar.
Click New Channel.
Name this deployment (e.g. "Website Widget").
Select the agent you created.
Enter your website domain as allowed origin.
Customize the appearance to match your brand.

Add the chat widget to your website.

Open your channel settings.
Find the Embed Code section.
Copy the code snippet.
Paste it into your website before the closing </body> tag.
Save and publish your website changes.

<script
  src="https://frida.greenpt.ai/widget.js"
  data-channel="YOUR_CHANNEL_CODE"
  async
></script>

Step 5: Test in playground

Before going live, make sure your agent works correctly.

Go to Playground in the sidebar.
Select your agent.
Ask questions your visitors might ask.
Check that the responses are accurate and helpful.
Adjust instructions or add more knowledge if needed.

What's next?

Congratulations! You've created your first AI support agent. Here's what you can explore next.

Add more Knowledge Paths: expand what your agent knows.
Customize your widget: match your brand colors and style.
Connect integrations: import content from WordPress, Shopify, and more.
Deploy to other channels: add your agent to Slack, Teams, or WhatsApp.

Common questions

How long until my agent is ready?

Your agent is ready immediately after you save it. Adding knowledge and creating a channel takes just a few minutes.

Can I have multiple agents?

Yes! Depending on your plan, you can create multiple agents for different purposes (e.g. sales, support, product questions).

What if my agent gives wrong answers?

Review your agent's instructions and knowledge paths. Make sure the information is accurate and specific. You can also adjust the anti-hallucination settings in agent configuration.

Do I need technical skills?

No coding required! Frida is designed for anyone to use. Adding the widget to your website requires pasting a simple code snippet, which your web developer or CMS can handle easily.

Need help?

In-app help: click the Help icon in the Frida dashboard.
Contact support: reach out to our support team through the platform.
Feedback: we'd love to hear your suggestions for improving Frida.

Create your first agent

frida.greenpt.ai